Signing in

You sign in to Mint with your email address and a password. There’s no public sign-up: organisations are created by Mint staff, and everyone else joins when an admin in their organisation invites them.

Accept an invitation

When someone in your organisation invites you, you get an email saying they’ve invited you to your organisation, with an Accept invitation link. Your admin can also send you the link directly.

1. Open the invitation link

   The page shows Join followed by your organisation’s name, and the email address you’re joining with. The email address is the one your admin invited, and you can’t change it here.

2. Check your name

   Your name is filled in if your admin added it. Change it if you need to.

3. Choose a password

   Enter a password in Choose a password. It must be at least 10 characters.

4. Select Accept invitation

   You’re signed in straight away and taken to the Home page.

An invitation link works once. After you’ve accepted it, sign in with your email address and password instead.

Invitation not valid?

If the page says Invitation not valid, the link has already been used or your admin has removed the invitation. Ask your admin to send you a new one.

Sign in

1. Go to the sign-in page

   If you open any page in Mint while signed out, you’re taken to Sign in first.

2. Enter your email and password

   Fill in Email and Password.

3. Select Sign in

   You’re taken to the page you were trying to open, or to the Home page.

You stay signed in on that browser for up to 14 days, unless you sign out first.

If you see Email or password is incorrect, check both and try again. You also see this message if an admin has disabled your account; ask them to re-enable it.

Too many attempts

After 10 wrong attempts for the same email address, sign-in is paused for 15 minutes. Wait and try again, or reset your password. Resetting it lets you sign in straight away.

Reset a forgotten password

1. Select Forgot your password?

   It’s under the Sign in button. If you’ve already typed your email address, it’s carried over.

2. Enter your email and select Send reset link

   Use the email address you sign in with. Mint shows Check your email, whether or not that address has an account.

3. Open the link in the email

   The email has a Choose a new password link. The link works once and expires after 60 minutes. If you ask for more than one, only the newest link works.

4. Choose a new password

   Enter it in New password (at least 10 characters) and again in Confirm new password.

5. Select Save password and sign in

   You’re signed in on this browser. You’re signed out everywhere else, for example on another computer.

If the page says This link no longer works, it has been used or has expired. Select Send a new link to start again.

No email?

Check your spam folder. Reset emails are only sent to people who have accepted their invitation and whose account is active. If you haven’t accepted your invitation yet, use the invitation link instead. You can ask for up to 3 reset links an hour.

Change your password

The numbers in the picture match the steps below.

1. Open your profile

   Select your name at the bottom of the sidebar. Your profile opens, showing your email, role and organisation.

2. Enter your current and new password

   Under Change password, fill in Current password, then your New password (at least 10 characters) twice, in New password and Confirm new password.

3. Select Change password

   Your password is changed, and you’re signed out everywhere else. You stay signed in on this browser.

Sign out

Select your name at the bottom of the sidebar to open your profile, then select Sign out at the bottom of the profile.

This signs you out on this browser only. To sign out everywhere, change your password.