Checking in guests

Checking a guest in records that they’ve arrived. You do it from the event’s guest list in Mint.

Check in one guest

1. Open the guest list

   Go to Events, open your event and select the Guests tab.

2. Open the guest

   Search for them by name, email or company, and select them in the list.

3. Select Check in

   The button is next to their status. Their details now show Checked in with the time, and the Checked in column in the list fills in.

Undoing a check-in

If you checked in the wrong person, open them again and select Undo check-in. Their check-in time is cleared.

Check in several guests at once

1. Select the guests

   On the Guests tab, tick the box next to each guest.

2. Select Check in

   In the bar above the list, select Check in.

Guests who were already checked in keep their original check-in time.

Checking in someone without a place

If you check in a guest who is Invited or Waitlisted, their status changes to Attending. They aren’t sent a confirmation email. Guests who are Not attending or Cancelled keep that status, but are still marked as checked in.

QR codes on tickets

Each guest’s confirmation email is their ticket. Its registration details have a QR code for each person in the group, with a short check-in code under it. If a guest’s email app hides images, your team can type in the check-in code instead. Plus-ones under 18 or without an email have theirs in the confirmation sent to the person who registered them.

QR codes only appear for guests who are Attending, and only on in-person and hybrid events. Reminder emails can carry them too, with the {{guest.qr_code}} merge tag.

At the entrance, find the guest on the Guests tab by their name or email and check them in.

Where check-in numbers show

Where	What you see
Guests tab	The Checked in column, Checked in as the guest’s status, and the Checked in and No-show status buttons. Once the event has ended, Attending guests who weren’t checked in show as No-show
Event Overview tab	Checked in, with the show rate: how many attending guests have been checked in. The Check-ins by hour chart shows when people arrived
Events list	How many guests have been checked in at each event
A contact’s page	Checked in next to each event they attended, and No-show for past events they had a place at but didn’t come to

Check-ins appear on the guest list within a few seconds, for everyone looking at it.

Who can check guests in

Task	Roles that can do it by default
Check guests in from the Guests tab	Admin, Group Manager, Event Organiser