Tickets

A ticket is what admits someone to your event, whether or not anything is printed. Everyone attending holds one: each person who registers, each of their plus-ones, and anyone you add yourself.

Every new event starts with one ticket, General admission. While that’s the only ticket, guests simply register: there’s no ticket to choose, each person is given General admission, and they can bring plus-ones if you allow them. Its limit is your event’s capacity (see Limits and capacity).

Your event becomes a ticketed event as soon as you do any of these:

add another ticket, such as a VIP ticket,
give the one ticket an Available from or Available until date, hide it, or limit it to invite lists, since only ticketed events can enforce these,
add an extra.

Everyone holds exactly one ticket. When there’s more than one to pick from, the person registering chooses theirs on the Ticket page, and each of their plus-ones chooses their own. When there’s only one, guests aren’t asked to choose it: see Only one ticket to choose.

Going back works too: delete the extra tickets and extras, or make the one ticket plain again, and guests simply register once more.

You set everything up on the event’s Tickets tab. Its Ticket types section says which way the event works. To change tickets you need the Manage tickets & extras permission. By default the Admin, Group Manager and Event Organiser roles have it. Everyone else sees the Tickets tab read-only.

Only one ticket to choose

Guests skip the Ticket page when there’s only one ticket they can have right now: it’s given to them and to each of their plus-ones. That’s the case when:

the event has just one ticket,
only one ticket is open to this guest, because the others are limited to invite lists or hidden, or
only one ticket is available right now, because the others are sold out, not available yet or no longer available. With a waitlist, a sold-out ticket still counts, since guests can choose it to wait for it.

On Manage my registration, there’s no ticket to change in the same cases.

Limits and capacity

Each ticket’s Quantity is its limit: how many people it admits. There’s no separate capacity for the event: its capacity is the limits of its tickets added up. If any ticket has no limit, the event has no capacity.

On a simple event, the Capacity you enter when creating the event, or later under Settings → Capacity, is General admission’s limit. Changing either one changes the other.
With several tickets, set each ticket’s limit on the Tickets tab. The Capacity field under Settings shows the total and can’t be changed there.

A ticket is taken the moment it’s chosen and the registration is made. Two people can’t take the last ticket at the same time: whoever registers first gets it, and the other sees Sorry, those tickets have just sold out.

Your event page always shows how many tickets are left when there’s a limit, such as 12 tickets left, then Sold out once they’re gone. On the Ticket page, each ticket shows how many of it are left. When there’s no waitlist, a guest can only add as many plus-ones as there are tickets left for, and with one ticket left they see Only 1 ticket is left, so you can’t bring a guest before they fill anything in.

You can’t set a limit lower than the number of tickets already taken.

Create a ticket

Select “New ticket”

In the Ticket types section, select New ticket.
Fill in the ticket details

See the table below for every field.
Save the ticket

Select Save ticket. The ticket appears in the list straight away and guests can see it, unless it’s hidden.

Field	What it does
Name	What guests see, for example “General admission”
Description	A short line shown under the ticket name
Quantity	How many people can hold this ticket: its limit. The tickets’ limits add up to the event’s capacity. Leave blank for unlimited
Available from	When guests can start choosing the ticket. Leave empty to make it available now
Available until	When guests can no longer choose the ticket. Leave empty to keep it available until registration closes
Hidden ticket	Hides the ticket from the event page. It’s only offered through a tracking link that unlocks it, for example for partners or giveaways
Limit visibility	Shows the ticket only to guests on some of your invite lists. See Tickets for invite lists

Dates and times use the event’s time zone.

The ticket list

The Ticket types list shows how many of each ticket are Taken (such as 12 of 50, when it has a limit) and when it’s Available. Hidden tickets and tickets limited to invite lists (Limited) have a badge next to their name.

Open the menu at the end of a row to:

Edit the ticket. You can’t set the quantity lower than the number already taken. Raising it moves people off the waitlist if there’s one.
Hide it, or Show publicly again.
Delete it. You can only delete a ticket nobody has taken. Once a ticket has been taken, hide it instead.

Tickets for invite lists

A ticket can be offered only to guests on some of your lists: the List each guest has on the Guests tab, set when you add or import them. For example, only guests on your Members list see the Member with backstage ticket.

Give your guests a List

On the Guests tab, add or import guests with a List, such as Members.
Open the ticket

Select Edit on the ticket, and switch on Limit visibility. Your first list is chosen to start with.
Choose the lists

Under Visible to guests on, tick each list that should see the ticket. At least one stays ticked; to show it to everyone again, switch Limit visibility off.
Select Save ticket

Guests see the ticket when they open the event through their personal invitation link (the RSVP button in your invitation, or the {{guest.rsvp_link}} merge tag), and on Manage my registration once they’ve signed in. Everyone else sees only tickets that aren’t limited, even if they register with an invited guest’s email address. Plus-ones are on the same list as the person who registered them.

Sessions limited to that ticket, and extras limited to it, follow: only its holders see them. See Sessions for some tickets and Extras for some guests.
If every ticket is limited or hidden, people without a personal link see There are no tickets available to you. and can’t register.
A single ticket limited to a list makes the event ticketed, so the limit is checked. Guests on the list are given it without choosing.

When guests change or cancel themselves

On Manage my registration, guests can change someone’s ticket or cancel someone. See Manage my registration for what guests see.

Changing to another ticket: they give up the old ticket and take the new one, straight away, as long as it has one left. The old ticket goes back on sale, and someone on the waitlist waiting for it may get the place.
Cancelling a plus-one: only that guest is cancelled, with their sessions and extras.
Cancelling the person who registered: the whole group is cancelled, unless they hand the group to an adult guest with their own email address. Then only they’re cancelled.
Cancelled tickets go back on sale, and someone on the waitlist may get their place.
Guests can cancel until the change deadline, and change tickets until session changes close (see Registration and change deadlines). After that, they need to contact you.

Each change and cancellation appears in the event’s Recent activity, from Guest (self-service).

What guests see

They fill in their details and choose their ticket

On your event page, they select Register. On the Your details page, guests fill in your registration form. On the Ticket page, each ticket is a card, and they select one. Each ticket shows its description and, where it applies, Available from a date, No longer available, Sold out (or Sold out — join the waitlist, which can still be chosen, on a waitlist event), how many are left when it has a limit, or Until a date.

If there’s only one ticket they can have, they skip the Ticket page. See Only one ticket to choose.
They add their guests

If you allow plus-ones, they select Add a guest under Bringing guests? on the Your details page and fill in each guest’s details. On the Ticket page, they choose each guest’s ticket too, unless there’s only one.
They check and confirm

On the Review page, they check everyone’s details and choices, then select Confirm registration. If something has changed since they chose, for example a ticket has sold out, or more people chose a ticket than are left, they’re told what to fix.
They get their tickets

They see You’re registered! straight away, and the confirmation email is sent with each person’s ticket and QR code. Plus-ones with an email of their own get their own confirmation too.

When tickets sell out

If Waitlist when full is off on the Registration tab, a sold-out ticket can’t be chosen, and once every ticket is gone your event page shows Sold out. A guest whose group needs more of a ticket than are left sees a message such as Sorry, there are only 2 Standard left.

With the waitlist on, a group that chooses a sold-out ticket (one person’s is enough) joins the waitlist together, each person waiting for the ticket they chose. See Using a waitlist.